Shipping policy

DELIVERY

Delivery on the territory of the city of Belgrade of all products ordered from the order form is carried out by our couriers, with our branded vehicles, deliveries to all cities of Serbia are carried out by our associated florists with their own vehicles or via the courier service "Post express" with which we have a cooperation agreement.In case the customer insists that we deliver the arrangement, regardless of the distance from the place of delivery, the customer will bear additional costs, depending on the distance.YOU PAY THE COSTS OF DELIVERY OF THE FLOWER ARRANGEMENT WHEN PURCHASING ONLINE, THE DELIVERY PRICE IS INCLUDED IN THE PRICE OF EACH FLOWER ARRANGEMENT ON THE WEBSITE. WHEN PICKING UP, THE RECIPIENT OF THE ARRANGEMENT IS OBLIGED TO SIGN THE ADDRESS BOOK. ONLY IN THE CASE OF PAYMENT BY COLLECTION, PAYMENT OF THE ORDER IS MADE ON DELIVERY WHEN COLLECTING THE ARRANGEMENT AND THIS OPTION IS AVAILABLE ONLY IN THE TERRITORY OF BELGRADE AND IS PAYABLE IN CASH IN DINARS. IF YOU CHOOSE THE PAYMENT OPTION BY ACCOUNT, DELIVERY OF THE ORDERED PRODUCTS IS MADE AFTER YOUR PAYMENT IS REGISTERED. THE ARRANGEMENT IS DELIVERED ON THE DATE YOU SELECTED WHEN PURCHASING. On the screen where you leave your personal data, you have a comment field, please write all the important notes there. DELIVERY WORKING TIMES IN THE TERRITORY OF BELGRADE ARE: Monday to Friday from 09:00 to 19:00 Saturday until 09:00-16:00 Sunday from 10:00 to 16:00 DELIVERY TIMES ON THE EVES OF RELIGIOUS AND PUBLIC HOLIDAYS WILL BE INDICATED LATER ON THE SITE: TELEFLORA.RS On February 14 and March 8, we cannot guarantee the delivery time. All received parcel orders will be delivered within the day, no later than 22:00.DELIVERY ABROADTeleflora Serbia - delivers flower arrangements to 185 other countries around the world. Delivery is possible on weekdays and Saturdays. The arrangement must be ordered at least one or two days before delivery, and when the time difference is more than +6 hours, several days earlier. Shipping costs are included in the price of the product on the website. It is not possible to specify the delivery time abroad, but we will certainly ask our colleagues to accept your request.WHEN THE RECIPIENT IS NOT AT THE ADDRESS DURING DELIVERY ABROAD, THE ARRANGEMENT WILL BE LEFT TO A PART OF THE HOUSEHOLD. IF THERE IS NO ONE AT THE ADDRESS PROVIDED AND THE DELIVERY PERSON DETERMINES IT AS SAFE, THE ARRANGEMENT WILL BE LEFT AT THE DOOR OR WITH THE RECEPTIONIST. IF THE DELIVERY DETERMINES IT IS NOT SAFE TO LEAVE THE ARRANGEMENT AT THE ADDRESS PROVIDED, THE RECIPIENT WILL RECEIVE A MESSAGE TO CALL A LOCAL FLORIST TO PICK UP THE ARRANGEMENT.