Refund policy
CLAIMS AND REFUNDS
In case you have any complaint about the product or our service, feel free to contact us by phone or email within a maximum period of 48 hours. We will do our best to solve any problem that may arise in the most efficient way.
Telephones: + 381 11/30-30-048; + 381 062/224-158
e-mail: office@teleflora.rs
Complaints for products delivered abroad can only be submitted if the product is not delivered or the product is damaged. You can make a complaint by phone or email. Contact information is on the main page of the site. In the event that the customer's complaint about the purchased product is justified and the seller and the customer cannot agree otherwise, the customer can return the product, while our online store will refund the money. Refunds are made exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the cardholder's account at the seller's request.
In accordance with the Law on Consumer Protection ("Official Gazette of RS", No. 88 of September 11, 2021), paragraph 2 of Article 34 of this law establishes the following:
Complaints for products delivered in Serbia can only be submitted if the product has not been delivered or the product is damaged. You can make a complaint by phone or email. Contact information is on the main page of the site. In the event that the customer's complaint about the purchased product is justified and the seller and the customer cannot agree otherwise, the customer can return the product, while our online store will issue a refund to the customer's current account.
"If the consumer's complaint is rejected, the consumer has the opportunity to initiate an out-of-court procedure for the resolution of the consumer dispute before the competent body, appointed by the Ministry of Internal and Foreign Trade in accordance with the Law on Consumer Protection, within one year from the declaration of the complaint. Consumer
addresses the address "Information platform for out-of-court settlement of consumer disputes https://vansudsko.mtt.gov.rs/ after which the proposal for initiating out-of-court proceedings is submitted to the merchant, who has 15 days to state whether he recognizes or disputes the consumer's proposal. Based on Art. 151 . st. 2. According to the Law on Consumer Protection, the trader is obliged to participate in the out-of-court settlement of consumer disputes".
In accordance with the Law on Consumer Protection ("Official Gazette of RS", No. 88 of September 11, 2021), the following is determined:
IN THE CASE OF A RETURN OF THE ARRANGEMENT AND REFUND TO THE BUYER WHO HAS PREVIOUSLY PAYED WITH ONE OF THE PAYMENT CARDS, PARTIALLY OR IN FULL, TELEFLORA DOO IS OBLIGATED TO MAKE THE REFUND EXCLUSIVELY THROUGH VISA, EC/MC AND MAESTRO PAYMENT METHODS, WHICH MEANS THAT THE BANK WILL AT THE REQUEST OF THE SELLER MAKE A REFUND TO THE ACCOUNT OF THE CARD USER.
Complaints will not be accepted if:
- the recipient does not want to receive the arrangement;
- the delivery address is incorrect and we do not have the appropriate contact phone number of the recipient;
- if for any reason the recipient does not like the flower arrangement, color, etc.
In case you have any complaint about the product or our service, feel free to contact us by phone or email within a maximum period of 48 hours. We will do our best to solve any problem that may arise in the most efficient way.
Telephones: + 381 11/30-30-048; + 381 062/224-158
e-mail: office@teleflora.rs
Complaints for products delivered abroad can only be submitted if the product is not delivered or the product is damaged. You can make a complaint by phone or email. Contact information is on the main page of the site. In the event that the customer's complaint about the purchased product is justified and the seller and the customer cannot agree otherwise, the customer can return the product, while our online store will refund the money. Refunds are made exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the cardholder's account at the seller's request.
In accordance with the Law on Consumer Protection ("Official Gazette of RS", No. 88 of September 11, 2021), paragraph 2 of Article 34 of this law establishes the following:
Complaints for products delivered in Serbia can only be submitted if the product has not been delivered or the product is damaged. You can make a complaint by phone or email. Contact information is on the main page of the site. In the event that the customer's complaint about the purchased product is justified and the seller and the customer cannot agree otherwise, the customer can return the product, while our online store will issue a refund to the customer's current account.
"If the consumer's complaint is rejected, the consumer has the opportunity to initiate an out-of-court procedure for the resolution of the consumer dispute before the competent body, appointed by the Ministry of Internal and Foreign Trade in accordance with the Law on Consumer Protection, within one year from the declaration of the complaint. Consumer
addresses the address "Information platform for out-of-court settlement of consumer disputes https://vansudsko.mtt.gov.rs/ after which the proposal for initiating out-of-court proceedings is submitted to the merchant, who has 15 days to state whether he recognizes or disputes the consumer's proposal. Based on Art. 151 . st. 2. According to the Law on Consumer Protection, the trader is obliged to participate in the out-of-court settlement of consumer disputes".
In accordance with the Law on Consumer Protection ("Official Gazette of RS", No. 88 of September 11, 2021), the following is determined:
IN THE CASE OF A RETURN OF THE ARRANGEMENT AND REFUND TO THE BUYER WHO HAS PREVIOUSLY PAYED WITH ONE OF THE PAYMENT CARDS, PARTIALLY OR IN FULL, TELEFLORA DOO IS OBLIGATED TO MAKE THE REFUND EXCLUSIVELY THROUGH VISA, EC/MC AND MAESTRO PAYMENT METHODS, WHICH MEANS THAT THE BANK WILL AT THE REQUEST OF THE SELLER MAKE A REFUND TO THE ACCOUNT OF THE CARD USER.
Complaints will not be accepted if:
- the recipient does not want to receive the arrangement;
- the delivery address is incorrect and we do not have the appropriate contact phone number of the recipient;
- if for any reason the recipient does not like the flower arrangement, color, etc.