Terms of use
INFORMATION ABOUT THE COMPANY
Teleflora d.o.o.
Address: Svetogorska 11, 11000 Belgrade, Serbia
Activity Code: 4622 - Wholesale of flowers and plants
Identification number: 17518208
Tax ID: 103151624
Telephone: +381 11 30 30 048, +381 62 224 158
email: office@teleflora.rs
web: https://teleflora.rs
CONDITIONS OF USE
Welcome to our online store! Teleflora and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
DELIVERY
Delivery of all ordered products is carried out by our suppliers, our branded vehicles, or by courier service. (Unless otherwise agreed).
In case the client insists that we deliver the arrangement, regardless of the distance to the place where it is delivered, the client will bear additional costs, according to the distance.
The cost of delivery is paid during online purchase and the price of delivery is incorporated in price of every arrangement. During takeover the recipient of the arrangement is obliged to sign the address book. Only in the case of payment by delivery, payment of the order form is made by the supplier at the time of the takeover of the arrangement, and this option is only available in the territory of Belgrade and is paid in cash in dinars. If you have selected the option to pay through the account, the delivery of the ordered products is done after recording your payment. The arrangement is delivered on the date you selected when you purchased.
On the screen where you leave your personal information, you have a comment field, please enter all important notes here.
Working time on the territory of Belgrade is:
Monday-Friday from 09:00-19:00h
Saturday from 09:00-16:00h
Sunday from 10:00-16:00h
The working hours of delivery on the eve of religious and state holidays will be listed later on the website: teleflora.rs
On February 14 and 8, we can not guarantee delivery time. All received ordering arrangements will be delivered during the day, no later than 22 hours.
CONVERSION STATEMENT
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
PRIVACY
Teleflora is committed to protecting the privacy of all visitors and customers. We collect only the necessary, basic information about customers / users, that is information that is necessary for operating and informing the users in accordance with good business practices and in order to provide quality service and will be available only to employees in our Internet shop.
We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All the data about users / customers is strictly kept and is only available to employees who need this information to perform their job. All employees of the Internet shop Teleflore (and business partners) are responsible for respecting the principles of privacy protection.
PROTECTION OF CONFIDENTIAL TRANSACTION INFORMATION
When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the current state of the art cryptographic technology.
The security of data during the purchase is guaranteed by the processor of payment cards, Banca Intesa ad Beograd, so the complete collection process is carried out on the bank's pages. No information about the payment card is available to our system at any moment.
ELECTRONIC COMMUNICATIONS
When you visit Teleflora or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property Teleflora or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Teleflora, with copyright authorship for this collection by Teleflora, and protected by international copyright laws.
TRADE MARKS
Teleflora trademarks and trade dress may not be used in connection with any product or service that is not Teleflora, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Teleflora.rs. All other trademarks not owned by Teleflora or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Teleflora or its subsidiaries.
LICENSE AND SITE ACCESS
Teleflora grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Teleflora. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Teleflora. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Teleflora and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Teleflora name or trademarks without the express written consent of Teleflora.
Any unauthorized use terminates the permission or license granted by Teleflora. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Teleflora so long as the link does not portray Teleflora, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Teleflora logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Teleflora and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.
Teleflora reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Teleflora and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Teleflora and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Teleflora or its associates for all claims resulting from content you supply. Teleflora has the right but not the obligation to monitor and edit or remove any activity or content. Teleflora takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Teleflora are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Teleflora and its associates attempt to be as accurate as possible. However, Teleflora does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Teleflora itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY TELEFLORA – TELEFLORA SERBIA ON AN "AS IS" AND "AS AVAILABLE" BASIS. TELEFLORA SERBIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TELEFLORA SERBIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TELEFLORA SERBIA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM TELEFLORA – TELEFLORA SERBIA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TELEFLORA SERBIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting Teleflora Serbia, you agree that the laws of the state of Serbia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Teleflora Serbia or its associates.
DISPUTES
Any dispute relating in any way to your visit to Teleflora Serbia or to products you purchase through Teleflora Serbia shall be submitted to confidential arbitration in Serbia, except that, to the extent you have in any manner violated or threatened to violate Teleflora Serbia intellectual property rights, Teleflora Serbia may seek injunctive or other appropriate relief in any state court of Serbia, and you consent to exclusive jurisdiction and venue in such courts.
The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Teleflora. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: office@teleflora.rs
Complaints and Refunds
In case you have any complaints about the product or our service, please feel free to contact us by phone or email. We will try to solve the most efficient way possible any problem that may eventually occure.
Phones: + 381 11/30-30-048; + 381 062/224-158
e-mail: office@teleflora.rs
Complaints for products shipped abroad can only be submitted if the product has not been delivered or the product has been damaged. You can make a complaint by phone or mail. Contact information is located on the main site of the site. In the event that the customer's purchase on the purchased product is justified and that the seller and the customer can not otherwise agree, the buyer can return the product, while our online store will make a refund. Refunds are made exclusively through VISA, EC / MC and Maestro payment methods, which means that the bank will make a refund at the account of the cardholder at the request of the seller.
Complaints for products delivered in Serbia can only be submitted if the product has not been delivered or the product has been damaged. You can make a complaint by phone or mail. Contact information is located on the main site of the site. In the event that the customer's purchase of the purchased product is justified and that the seller and the buyer can not otherwise agree, the buyer can return the product, while our online store will return the money to the current account of the buyer.
In the event of the return of the arrangement and the refund to the customer who previously made a payment via any of the payment cards, in total or in a part, Teleflora doo is obliged to make a refund solely through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller Make a refund at the expense of the card user.
Complaints will not be accepted if:
- the recipient does not wish to receive the arrangement;
- the delivery address is incorrect and we do not have the appropriate contact telephone of the recipient;
- for any reason, the recipient does not like the flower arrangement, colors, etc.
