Returns and Complaints - Teleflora
# Returns and Complaints – Teleflora
# Quality and Customer Satisfaction Guarantee
Teleflora pays special attention to the quality of flowers and customer satisfaction. If the product is not delivered in accordance with the expected quality or an error occurred during delivery, the customer has the right to file a complaint in accordance with the applicable laws of the Republic of Serbia.
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# When can a complaint be filed?
A complaint can be filed in case of:
* damaged product
* incorrectly delivered product
* significant deviation from the ordered arrangement
* delivery delay caused by our error
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# Deadline for reporting issues
Customers are kindly requested to report any issues:
* within 24 hours of receiving the shipment
* with photos of the product where possible
Reports after this period may be difficult to process due to the nature and durability of flowers.
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# How to file a complaint
You can send a complaint via:
* contact form on the website
* customer support email address
* telephone contact
The request must include:
* order number
* recipient's name
* description of the problem
* photos of the product (if available)
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# Complaint resolution
After reviewing the complaint, we may offer:
* product replacement
* new delivery
Each request is considered individually in accordance with the situation and applicable regulations.
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# Situations where a refund is not possible
Refunds are not possible in cases of:
* incorrect address entered by the customer
* inability to deliver due to the recipient's absence
* naturally shorter lifespan of certain types of flowers
* minor deviations in shades or flower arrangement due to seasonal availability
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# Secure online shopping
All online orders are processed through secure payment systems to ensure maximum protection of customer data and transactions.
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# Frequently Asked Questions
# What if the recipient is not at the address?
Our team will attempt to contact the recipient or arrange an alternative delivery time.
# Can I cancel my order?
Cancellation is possible before the preparation of the arrangement begins.
# How long does it take to process a complaint?
Most complaints are resolved within a few business days.
